Returns & Exchanges

At Icebreaker, we stand by the quality of our natural performance apparel and offer a 90-day return policy for items in original condition. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and size exchanges.

1

Initiate Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Label

Download and print your prepaid shipping label and include the packing slip inside your return package to ensure faster processing.

3

Package and Ship

Securely pack your unworn, unwashed items with original tags attached and drop the package off at any authorized carrier location.

4

Receive Refund

Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing